{"id":247,"date":"2017-03-01T22:11:19","date_gmt":"2017-03-02T05:11:19","guid":{"rendered":"https:\/\/www.ficanex.ca\/?p=247"},"modified":"2023-11-27T16:05:40","modified_gmt":"2023-11-27T23:05:40","slug":"march-2017","status":"publish","type":"post","link":"https:\/\/www.ficanex.ca\/fr\/blog\/2017\/03\/01\/march-2017\/","title":{"rendered":"Mars 2017"},"content":{"rendered":"<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_section-fe7296e154be58d9a6d68385b932d5bc\">\n.avia-section.av-av_section-fe7296e154be58d9a6d68385b932d5bc{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.ficanex.ca\/wp-content\/uploads\/2023\/06\/Across_all_banner.jpg);\nbackground-position:0% 0%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-av_section-fe7296e154be58d9a6d68385b932d5bc main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  inner-banner 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value=\"https:\/\/www.ficanex.ca\/fr\/blog\/2011\/08\/01\/august-2011\/\">August 2011<\/option><option value=\"https:\/\/www.ficanex.ca\/fr\/blog\/2011\/04\/01\/april-2011\/\">April 2011<\/option><option value=\"https:\/\/www.ficanex.ca\/fr\/blog\/2011\/01\/06\/january-2011\/\">January 2011<\/option><option value=\"https:\/\/www.ficanex.ca\/fr\/blog\/2010\/09\/06\/september-2010\/\">September 2010<\/option><option value=\"https:\/\/www.ficanex.ca\/fr\/blog\/2010\/06\/06\/june-2010\/\">June 2010<\/option><\/select> <\/div>\n<\/div><\/section><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='av_section_2'  class='avia-section av-av_section-5bf304c9d056f48815cce330848c611c main_color avia-section-default avia-no-border-styling  avia-builder-el-3  el_after_av_section  el_before_av_section  blog-banner avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-247'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-av_one_full-7714eba142aeda1f8b5272a3c372b279 av_one_full  avia-builder-el-4  avia-builder-el-no-sibling  first flex_column_div'     ><section  class='av_textblock_section av-lijt9ulo-466341f982318896e699fcaeba7d43ad'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Current Issue: March 2017<\/h2>\n<\/div><\/section><br \/>\n<div  class='avia-button-wrap av-lijtbh0l-2706c081047d9212153f250a600d5ba9-wrap avia-button-center  avia-builder-el-6  el_after_av_textblock  avia-builder-el-last  white-btn'><a href='https:\/\/www.ficanex.ca\/wp-content\/uploads\/2023\/06\/FICANEX-Newsletter-Mar2017.pdf'  class='avia-button av-lijtbh0l-2706c081047d9212153f250a600d5ba9 av-link-btn avia-icon_select-no avia-size-small avia-position-center avia-color-theme-color'  target=\"_blank\"  rel=\"noopener noreferrer\"  aria-label=\"VIEW AS PDF\"><span class='avia_iconbox_title' >VIEW AS PDF<\/span><\/a><\/div><\/p><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_3'  class='avia-section av-av_section-f716ba51e7bf82947c918c6ed882cb73 main_color avia-section-default avia-no-border-styling  avia-builder-el-7  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-247'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-av_one_full-7714eba142aeda1f8b5272a3c372b279 av_one_full  avia-builder-el-8  avia-builder-el-no-sibling  first flex_column_div'     ><section  class='av_textblock_section av-lijtp8tk-f66ca36cc379a2efdbd042f0e00d2c03'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><div class=\"columns article-section\">\n<h3><strong>March 2017 Newsletter<\/strong><\/h3>\n<p><strong>MESSAGE FROM THE PRESIDENT \u2013 A LOOK BACK AND A LOOK AHEAD<\/strong><\/p>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignright\" src=\"https:\/\/www.ficanex.ca\/getattachment\/News\/Member-Newsletter\/newsletters\/March-2017\/March-2017\/Andrew.png.aspx?lang=en-CA&amp;width=150&amp;height=168\" alt=\"\" width=\"150\" height=\"168\" \/><\/strong><\/p>\n<p>Looking back, 2016 was an exciting and productive year for the\u00a0<strong>FICANEX Services<\/strong>\u00a0team and\u00a0<strong>THE EXCHANGE<sup>\u00ae<\/sup>\u00a0Network<\/strong>. One that I believe has set the stage for strengthening our network, as well as setting a foundation for transforming our company. \u00a0\u00a0We continued our efforts in expanding our\u00a0<em>network effect<\/em>\u00a0by focusing on increasing your staff\u2019s awareness and knowledge of the network, growing ATM distribution and adding new members and strategic partnerships. We also spent a significant amount of time looking to the future, analyzing opportunities to diversify our business and develop our strategy and plans for the next decade of our evolution.<\/p>\n<p>We now know that a lack of awareness among customer facing staff at any member financial institution is a key reason why cardholder awareness is lower than it should be. Inconsistent or non-existent messaging can erode one of your financial institution\u2019s key value propositions, which is convenient account access across Canada .<\/p>\n<p>To support increasing awareness and network utilization we rolled out various programs including our first-ever employee tutorial; with a call to action for all employees to become \u201c<strong><em>Exchange Certified<\/em><\/strong>\u201d. In 2016, over 2,000 employees are now better equipped to discuss the unique value of our network to their cardholders and understand the money they save their employers in unnecessary interchange fees. We will be doing this again in 2017 and hope to have even greater levels of participation.<\/p>\n<p>We kicked off the summer with a\u00a0<strong>WIN Your Withdrawal<\/strong>\u00a0contest, focusing on the promotion of the 830 Exchange ATMs that are now available in select Mac\u2019s, Couche Tard and Circle K convenience stores across the county. This was a contest sponsored by\u00a0<strong>Manulife Bank<\/strong>\u00a0and saw a total of\u00a0<strong>$2,920.00<\/strong>\u00a0being paid back to cardholders during the contest period.<\/p>\n<p>We also rolled out a \u201c<strong>Celebrate Summer with THE EXCHANGE<sup>\u00ae<\/sup>\u00a0Network<\/strong>\u201d initiative, designed to provide financial institutions with material that could be used to promote the unique value of the network at local events and festivals in the communities that they serve.\u00a0 We are proud to say that we were present at 25 events across the country; further promoting our value from coast to coast! Again, this is something we expect to expand and continue in the coming year.<\/p>\n<p>As we look back at Canadian cardholder transactions in 2016, Exchange cardholders performed approximately<strong>\u00a0$9 million\u00a0<\/strong>Canadian Exchange transactions.\u00a0 Looking at withdrawal transactions, Canadian Exchange cardholders performed over\u00a0<strong>6.6million<\/strong>\u00a0transactions, saving cardholders\u2019 nationally over\u00a0<strong>$19 million<\/strong>\u00a0in needless surcharges and saving our financial institutions more than\u00a0<strong>$1.9 million<\/strong>\u00a0in premium interchange.<\/p>\n<p>2016 Canadian Exchange transaction volumes grew by\u00a0<strong>2%\u00a0<\/strong>over 2015 volumes. This is a fantastic result, especially in contrast to the general industry trend which sees a 5-6% decline in ATM transactions overall. This proves that increased awareness and distribution provides undisputed value and savings to both your cardholders and your financial institution. We have a lot more planned to continue this trend.<\/p>\n<p>In Q1 2016 we announced our partnership with\u00a0<strong>Collabria Financial,<\/strong>\u00a0giving the members of our network who offer\u00a0<strong>Collabria Financial<\/strong>\u00a0credit cards the ability to utilize THE EXCHANGE<sup>\u00ae<\/sup>\u00a0Network for PIN change and surcharge-free cash advances. We are working with a variety of other credit card processors and individual network members to expand this service and would love to see all credit cards for all members able to capitalize on this additional value. All of this is to ensure that our network participants can provide the same convenience and access to their credit card cardholders as they do with their debit card cardholders.\u00a0 Based on the current project plan, we will see credit card cardholders utilize our unique network in Q1 2017.<\/p>\n<p>In 2016, FICANEX Services welcomed two new members,\u00a0<strong>Habib Bank\u00a0<\/strong>and<strong>\u00a0Bayview Credit Union<\/strong>, to the network.\u00a0 Both are working on their certification projects and we expect that they will be on the network in the coming months. We continue to work with other Tier 2 financial institutions with the intention of expanding the network effect further and sharing the value of membership.<\/p>\n<p>In the fall of 2016 we partnered with\u00a0<strong>Stanley Security<\/strong>\u00a0to offer branding opportunities on approximately 250 of their ATMs across the country.\u00a0 We had great interest in this program from members and you can look forward to seeing an increase in the ATM fleet in the coming months as a result. We are evaluating additional opportunities to offer this kind of thing with a number of other ATM operators, so stay tuned for other opportunities to expand your brand and distribution in the future.<\/p>\n<p>FICANEX Services Board and Management have also laid the foundation to ensure we continue to build upon our past success and\u00a0<em>network effect<\/em>\u00a0in order to provide a variety of new and valuable services and solutions to you so that you can continue to compete in this ever-changing world of financial services we live in.\u00a0 We have met with many network members already to discuss this strategy and look forward to sharing with all members in the coming months. Please reach out to me directly or to any member of the team if you would like to learn more. We look forward to discussing our future plans with you.<\/p>\n<p>Best regards,<\/p>\n<p>Andrew Obee<\/p>\n<hr \/>\n<h3><strong>FICANEX SERVICES 2017 CU NEXTGEN\u2122 SPONSORSHIP AWARD<\/strong><\/h3>\n<div><img decoding=\"async\" src=\"https:\/\/www.ficanex.ca\/getattachment\/News\/Member-Newsletter\/newsletters\/March-2017\/March-2017\/CU.png.aspx?lang=en-CA&amp;width=200&amp;height=95\" alt=\"\" \/><img decoding=\"async\" src=\"https:\/\/www.ficanex.ca\/getattachment\/News\/Member-Newsletter\/newsletters\/March-2017\/March-2017\/LOGO.png.aspx?lang=en-CA\" alt=\"\" \/><img decoding=\"async\" src=\"https:\/\/www.ficanex.ca\/getattachment\/News\/Member-Newsletter\/newsletters\/March-2017\/March-2017\/National-(1).png.aspx?lang=en-CA&amp;width=280&amp;height=124\" alt=\"\" \/><\/div>\n<\/div>\n<p>In 2016,\u00a0<strong>FICANEX Services<\/strong>\u00a0created the first ever\u00a0<strong>CU NEXTGEN\u2122 SPONSORSHIP AWARD<\/strong>\u00a0designed specifically to give a young and emerging employee from one of the Canadian credit unions the opportunity to connect and collaborate with credit union system peers at the\u00a0<strong>CU NEXTGEN\u2122 Session<\/strong>, as well as attend the\u00a0<strong>National Conference for Canada\u2019s Credit Unions.<\/strong><\/p>\n<p>Coast to coast connecting and collaboration have been essential in our company\u2019s success and we believe contribute to the success of the annual\u00a0<strong>National Young Leader\u2019s Committee\u2019s CU NEXTGEN\u2019s\u2122\u00a0<\/strong>2-day event.<\/p>\n<p>With this in mind, we are excited to announce that\u00a0<strong>FICANEX Services<\/strong>\u00a0is once again sponsoring this exclusive award, giving a young and emerging employee from the Canadian credit union system the ability to connect and collaborate at the national level. The<strong>\u00a0National Young Leader\u2019s Committee\u2019s CU NEXTGEN\u2019s\u2122\u00a0<\/strong>2-day event is being held from\u00a0<strong>May 7<sup>th<\/sup>\u00a0\u2013 10<sup>th<\/sup>, 2017 in Halifax, Nova Scotia<\/strong>.<\/p>\n<div>\n<p>The Award brochure and application has been sent out nationally.\u00a0 Don\u2019t delay! \u00a0The application deadline is March 17<sup>th<\/sup>, 2017.\u00a0 For more information please contact\u00a0<strong>Michael Barr at\u00a0<\/strong><a href=\"mailto:Michael.Barr@Ficanex.ca\"><strong>Michael.Barr@Ficanex.ca<\/strong><\/a>.\u00a0 Good luck to everyone!<\/p>\n<hr \/>\n<h3><strong>MEMBER SPOTLIGHT<\/strong><\/h3>\n<\/div>\n<p>In each issue of our Member newsletter we\u00a0<em>spotlight<\/em>\u00a0network Members from across the country that have come up with creative ways in reinforcing the unique value of THE EXCHANGE<sup>\u00ae<\/sup>\u00a0Network to their cardholders; all to let out the\u00a0<strong><em>best kept secret<\/em><\/strong>\u00a0that their network rivals that of the BIG banks and to stop paying those nasty surcharge fees!\u00a0\u00a0<strong>#SurchargeFREEdom<\/strong>!<br \/>\n<img decoding=\"async\" class=\"alignleft\" src=\"https:\/\/www.ficanex.ca\/getattachment\/News\/Member-Newsletter\/newsletters\/March-2017\/March-2017\/CUA.png.aspx?lang=en-CA&amp;width=250&amp;height=166\" alt=\"\" \/>In this issue we put the \u201c<em>spotlight<\/em>\u201d on\u00a0<strong>CUA (Credit Union Atlantic)<\/strong>\u00a0in Nova Scotia,\u00a0<strong>Nelson &amp; District Credit Union<\/strong>\u00a0in British Columbia and\u00a0<strong>Rapport Credit Union<\/strong>\u00a0in Ontario.<\/p>\n<p>We kick-off our Member\u00a0<em>spotlight<\/em>\u00a0with\u00a0<strong>CUA<\/strong>!\u00a0\u00a0<strong>CUA\u2019s<\/strong>\u00a0social media initiative,\u00a0<strong>FACT FRIDAYS<\/strong>, hits a home run reinforcing the benefits of being a\u00a0<strong>CUA<\/strong>\u00a0member. Thank you\u00a0<strong>CUA\u00a0<\/strong>for highlighting THE EXCHANGE Network\u00a0<strong>#FactFriday\u00a0<\/strong>and letting your members know that your ATM fleet rivals the BIG Banks!<\/p>\n<p>Thanks to\u00a0<strong>Nelson &amp; District Credit Union<\/strong>\u00a0for bringing this great idea to our attention, THE EXCHANGE<sup>\u00ae<\/sup>\u00a0Network now has advertising visuals for mobile banking applications and<br \/>\nwebsites for all to use.\u00a0 Your cardholders have access to thousands of ATMs coast to coast to coast; you know this, but do your cardholders?\u00a0 If they don\u2019t, they will now!\u00a0 Use these mobile banking and website visuals to encourage cardholders to find the thousands of ATMs they never knew they had and STOP paying surcharges!<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.ficanex.ca\/getattachment\/News\/Member-Newsletter\/newsletters\/March-2017\/March-2017\/Stop.png.aspx?lang=en-CA&amp;width=500&amp;height=45\" alt=\"\" \/><\/p>\n<p>No matter the season or reason,\u00a0<strong>Rapport Credit Union<\/strong>\u00a0is always finding ways to communicate the unique value of THE EXCHANGE Network to their cardholders!\u00a0 In December of last year Rapport Credit Union advertised their free ATM Locator App as a \u201c<strong><em>bright idea<\/em><\/strong>\u201d in finding the thousands of surcharge-free ATMs coast to coast to coast that their cardholders have access to.\u00a0 Way to go\u00a0<strong>Rapport Credit Union<\/strong>!<\/p>\n<p>If your financial institution has advertised the unique value of our network to your cardholders we would like to hear from you!\u00a0 Contact\u00a0<strong>Michael Barr at\u00a0<\/strong><a href=\"mailto:Michael.Barr@Ficanex.ca\"><strong>Michael.Barr@Ficanex.ca<\/strong><\/a>\u00a0and we will \u201c<em>spotlight<\/em>\u201d your financial institution in an upcoming issue of our newsletter!<\/p>\n<hr \/>\n<h3><strong>CELEBRATE CARDHOLDER SAVINGS WITH THE EXCHANGE<sup>\u00ae<\/sup>\u00a0NETWORK!&gt;<\/strong><\/h3>\n<p><img decoding=\"async\" src=\"https:\/\/www.ficanex.ca\/getattachment\/News\/Member-Newsletter\/newsletters\/March-2017\/March-2017\/Celeb.png.aspx?lang=en-CA&amp;width=450&amp;height=264\" alt=\"\" \/><\/p>\n<p>THE EXCHANGE Network plays a critical role in providing unparalleled service to your cardholders whether in their local community or travelling throughout our amazing country.<br \/>\nWe know this and you know this, but do your cardholders or people within your community? \u00a0 \u00a0 \u00a0 Our team is committed to working with you to enlighten Canadians in every region of the countryby supporting your efforts in celebrating the unique value of our network to your cardholders.<\/p>\n<p><strong>Let\u2019s communicate and celebrate THE EXCHANGE Network together!\u00a0\u00a0<\/strong>Send us details of an in-branch, community event or other marketing initiative you have in mind and we will customize marketing collateral to meet your needs.\u00a0 For more information please contact Megan Brab at\u00a0<a href=\"mailto:Megan.Brab@Ficanex.ca\">Megan.Brab@Ficanex.ca<\/a>.<\/p>\n<h3><img decoding=\"async\" class=\"alignright\" title=\"laptop.png\" src=\"https:\/\/www.ficanex.ca\/getattachment\/News\/Member-Newsletter\/newsletters\/March-2017\/March-2017\/laptop.png.aspx?width=150&amp;height=124\" alt=\"laptop.png\" \/><strong>\u201cEXCHANGE CERTIFED 2.0\u201d EMPLOYEE TUTORIAL AND CONTEST IS JUST AROUND THE CORNER!<\/strong><\/h3>\n<p>In 2016, FICANEX Services rolled out our first ever employee tutorial encouraging all employees to become \u201c<strong><em>Exchange Certified<\/em><\/strong>\u201d.\u00a0 This short 8-minute tutorial was designed to equip employees with the unique value of our network when serving their cardholders either in-branch or over the phone.\u00a0 We were delighted that over<strong>2,000<\/strong>employees became \u201c<strong><em>Exchange Certified<\/em><\/strong>\u201d in 2016.<\/p>\n<div>\n<p>There have been many changes to the network since the tutorial release so we are rolling out \u201c<strong><em>Exchange Certified 2.0<\/em><\/strong>\u201d!\u00a0 And along with the latest release rollout we will be holding an\u00a0<strong>EMPLOYEE CONTREST<\/strong>\u00a0encouraging all employees to become \u201c<strong><em>Exchange Certified<\/em><\/strong>\u201d and have a chance to\u00a0<strong>WIN weekly cash prizes<\/strong>!\u00a0 The tutorial and contest will run in April.\u00a0 Stay tuned for further details!<\/p>\n<\/div>\n<hr \/>\n<h3><strong>CONNECT WITH THE FICANEX SERVICES TEAM<\/strong><\/h3>\n<p>Conferences and events throughout the country are a great way to meet many of our financial institution Participants face-to-face, and support the events that are important to you. We are in the process of finalizing our spring conference line-up, and have confirmed the following events:<\/p>\n<p><strong>SPRING EVENTS:<\/strong><\/p>\n<p><strong>Atlantic Central AGM &amp; League Savings and Mortgage Company Information Session<\/strong><br \/>\nApril 5-7, 2017, Halifax, NS<br \/>\n<img decoding=\"async\" class=\"alignright\" title=\"Connect.png\" src=\"https:\/\/www.ficanex.ca\/getattachment\/News\/Member-Newsletter\/newsletters\/March-2017\/March-2017\/Connect.png.aspx?width=400&amp;height=280\" alt=\"Connect.png\" \/><br \/>\n<strong>Central1 Conference and Trade Show<\/strong><br \/>\nApril 26-28, 2017, Vancouver, BC<\/p>\n<p><strong>2017 National Conference for Canada\u2019s Credit Unions &amp; CU NEXTGEN\u2122 Event<\/strong><br \/>\nMay 7-10, 2017, Halifax, NS<\/p>\n<p><strong>Payments Canada Payments Panorama<\/strong><br \/>\nMay 24-26, 2017, Toronto, ON<\/p>\n<\/div><\/section><\/div><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[],"class_list":["post-247","post","type-post","status-publish","format-standard","hentry","category-member-newsletters"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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