{"id":281,"date":"2013-12-01T09:01:09","date_gmt":"2013-12-01T16:01:09","guid":{"rendered":"https:\/\/www.ficanex.ca\/?p=281"},"modified":"2023-11-27T16:05:41","modified_gmt":"2023-11-27T23:05:41","slug":"december-2013","status":"publish","type":"post","link":"https:\/\/www.ficanex.ca\/fr\/blog\/2013\/12\/01\/december-2013\/","title":{"rendered":"December 2013"},"content":{"rendered":"<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_section-fe7296e154be58d9a6d68385b932d5bc\">\n.avia-section.av-av_section-fe7296e154be58d9a6d68385b932d5bc{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.ficanex.ca\/wp-content\/uploads\/2023\/06\/Across_all_banner.jpg);\nbackground-position:0% 0%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-av_section-fe7296e154be58d9a6d68385b932d5bc main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  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value=\"https:\/\/www.ficanex.ca\/fr\/blog\/2019\/02\/02\/february-2019\/\">F\u00e9vrier 2019<\/option><option value=\"https:\/\/www.ficanex.ca\/fr\/blog\/2017\/08\/01\/august-2017\/\">Ao\u00fbt 2017<\/option><option value=\"https:\/\/www.ficanex.ca\/fr\/blog\/2017\/03\/01\/march-2017\/\">Mars 2017<\/option><option value=\"https:\/\/www.ficanex.ca\/fr\/blog\/2016\/07\/01\/july-2016\/\">Juillet 2016<\/option><option value=\"https:\/\/www.ficanex.ca\/fr\/blog\/2016\/04\/05\/april-2016\/\">Avril 2016<\/option><option value=\"https:\/\/www.ficanex.ca\/fr\/blog\/2015\/12\/01\/december-2015\/\">D\u00e9cembre 2015<\/option><option value=\"https:\/\/www.ficanex.ca\/fr\/blog\/2015\/07\/01\/july-2015\/\">Juillet 2015<\/option><option value=\"https:\/\/www.ficanex.ca\/fr\/blog\/2015\/04\/01\/april-2015-2\/\">April 2015<\/option><option value=\"https:\/\/www.ficanex.ca\/fr\/blog\/2014\/12\/01\/april-2015\/\">December 2014<\/option><option value=\"https:\/\/www.ficanex.ca\/fr\/blog\/2014\/07\/01\/december\/\">July 2014<\/option><option value=\"https:\/\/www.ficanex.ca\/fr\/blog\/2014\/04\/01\/april-2014\/\">April 2014<\/option><option value=\"https:\/\/www.ficanex.ca\/fr\/blog\/2013\/12\/01\/december-2013\/\">December 2013<\/option><option value=\"https:\/\/www.ficanex.ca\/fr\/blog\/2013\/08\/01\/august-2013\/\">August 2013<\/option><option value=\"https:\/\/www.ficanex.ca\/fr\/blog\/2013\/04\/06\/april-2013\/\">April 2013<\/option><option value=\"https:\/\/www.ficanex.ca\/fr\/blog\/2012\/12\/01\/december-2012\/\">December 2012<\/option><option value=\"https:\/\/www.ficanex.ca\/fr\/blog\/2012\/07\/01\/july-2012\/\">July 2012<\/option><option value=\"https:\/\/www.ficanex.ca\/fr\/blog\/2012\/04\/01\/april-2012\/\">April 2012<\/option><option value=\"https:\/\/www.ficanex.ca\/fr\/blog\/2011\/12\/01\/december-2011\/\">December 2011<\/option><option value=\"https:\/\/www.ficanex.ca\/fr\/blog\/2011\/08\/01\/august-2011\/\">August 2011<\/option><option value=\"https:\/\/www.ficanex.ca\/fr\/blog\/2011\/04\/01\/april-2011\/\">April 2011<\/option><option value=\"https:\/\/www.ficanex.ca\/fr\/blog\/2011\/01\/06\/january-2011\/\">January 2011<\/option><option value=\"https:\/\/www.ficanex.ca\/fr\/blog\/2010\/09\/06\/september-2010\/\">September 2010<\/option><option value=\"https:\/\/www.ficanex.ca\/fr\/blog\/2010\/06\/06\/june-2010\/\">June 2010<\/option><\/select> <\/div>\n<\/div><\/section><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='av_section_2'  class='avia-section av-av_section-5bf304c9d056f48815cce330848c611c main_color avia-section-default avia-no-border-styling  avia-builder-el-3  el_after_av_section  el_before_av_section  blog-banner avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-281'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-av_one_full-7714eba142aeda1f8b5272a3c372b279 av_one_full  avia-builder-el-4  avia-builder-el-no-sibling  first flex_column_div'     ><section  class='av_textblock_section av-likgwr1p-1289cdd33c5421e89989e93bf894c924'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Current Issue: December 2013<\/h2>\n<\/div><\/section><br \/>\n<div  class='avia-button-wrap av-likgwy9i-f7e83579b1bd3c2bf56b91367074bd43-wrap avia-button-center  avia-builder-el-6  el_after_av_textblock  avia-builder-el-last  white-btn'><a href='https:\/\/www.ficanex.ca\/wp-content\/uploads\/2023\/06\/ficanex-newsletter-december-2013-web.pdf'  class='avia-button av-likgwy9i-f7e83579b1bd3c2bf56b91367074bd43 av-link-btn avia-icon_select-no avia-size-small avia-position-center avia-color-theme-color'  target=\"_blank\"  rel=\"noopener noreferrer\"  aria-label=\"VIEW AS PDF\"><span class='avia_iconbox_title' >VIEW AS PDF<\/span><\/a><\/div><\/p><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_3'  class='avia-section av-av_section-f716ba51e7bf82947c918c6ed882cb73 main_color avia-section-default avia-no-border-styling  avia-builder-el-7  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-281'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-av_one_full-7714eba142aeda1f8b5272a3c372b279 av_one_full  avia-builder-el-8  avia-builder-el-no-sibling  first flex_column_div'     ><section  class='av_textblock_section av-likguf94-53ee62188cc73332f518295e365fe0cd'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>MEMBER SPOTLIGHT &#8211; ONTARIO CIVIL SERVICE CREDIT UNION<\/h3>\n<p><img decoding=\"async\" class=\"alignright\" src=\"https:\/\/www.ficanex.ca\/Ficanex\/media\/Ficanex\/Newsletter%20PDF\/image1.jpg\" alt=\"\" \/>This past summer<strong>\u00a0Ontario Civil Service Credit Union<\/strong>\u00a0implemented an\u00a0<strong>EXCHANGE\u00ae<\/strong>\u00a0Network Awareness Campaign led by Angela Tsiampas, Manager of Marketing &amp; Member Assistance. \u201cWe regularly survey our members to gain important feedback on products, services, transactions and experiences\u201d said Angela. In this survey the Credit Union had responses from some of their members stating they didn\u2019t think that the Credit Union was convenient and should increase the number of ATMs they have. As a member of\u00a0<strong>THE EXCHANGE\u00ae<\/strong>\u00a0Network the credit union\u2019s members have access to thousands of surcharge-free ATMs across Canada but clearly didn\u2019t know it. The Credit Union needed a way to communicate this and so\u00a0<strong>THE EXCHANGE\u00ae Network Awareness Campaign<\/strong>\u00a0was born!<\/p>\n<p>The Credit Union extracted a list of members with active chequing accounts who had never used\u00a0<strong>THE EXCHANGE\u00ae<\/strong>\u00a0Network. With the help of Canada Post, the member\u2019s postal codes were geo-coded against the postal codes of Exchange ATM locations. A customized direct mail piece was produced for each member showing the three closest Exchange ATM locations to their home. Over\u00a0<strong>3,200<\/strong>\u00a0members received a postcard explaining this. The Credit Union was thrilled with an incredible response rate of\u00a0<strong>14.5%<\/strong>, meaning\u00a0<strong>475<\/strong>\u00a0members are now using surcharge-free Exchange ATMs they never knew existed.<\/p>\n<p><em><strong>Way to go Ontario Civil Service Credit Union on a great campaign you developed in response to your Member Survey!<\/strong><\/em><\/p>\n<hr \/>\n<h3>MEMBER RENEWALS<\/h3>\n<p>The key to\u00a0<strong>THE EXCHANGE\u00ae<\/strong>\u00a0Network\u2019s success is the support and commitment of our Participants from coast to coast providing cardholders with thousands of surcharge-free ATMs no matter where life takes them throughout our amazing country. We would like to thank all\u00a0<strong>Atlantic Canada Credit Unions<\/strong>\u00a0for their renewed membership in our network and our combined commitment in providing superior service to all cardholders.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.ficanex.ca\/Ficanex\/media\/Ficanex\/Newsletter%20PDF\/image2.jpg\" alt=\"\" width=\"163\" height=\"34\" \/><\/p>\n<hr \/>\n<h3>THE EXCHANGE\u00ae NETWORK HAS GONE PUBLIC ONCE AGAIN<\/h3>\n<p>Public transit that is! Toronto\u2019s GO Train and Vancouver\u2019s SkyTrain cars have once again been decked out with Exchange posters reinforcing the value of our unique network to commuters. There is a QR (Quick Response) code on the poster so that they can easily download\u00a0<strong>THE EXCHANGE\u00ae<\/strong>\u00a0Network ATM Locator App, a must have to find the closest surcharge-free ATM no matter where you are. Exchange Network posters will be on display until the end of the year. Also, if you happen to be in Toronto\u2019s Union Station, check out our new advertisement on the station\u2019s big screen, or see our advertisement in ON the GO Magazine, a free publication for all commuters!<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.ficanex.ca\/Ficanex\/media\/Ficanex\/Newsletter%20PDF\/image3.jpg\" alt=\"\" width=\"237\" height=\"88\" \/><\/p>\n<hr \/>\n<h3>2014 NATIONAL MARKETING CAMPAIGN<\/h3>\n<p><img decoding=\"async\" src=\"https:\/\/www.ficanex.ca\/Ficanex\/media\/Ficanex\/Newsletter%20PDF\/image4.jpg\" alt=\"\" \/>In January FICANEX Services will be rolling out a new national marketing campaign! In late summer of this year we held a focus group consisting of\u00a0<strong>Meridian Credit Union, Alterna Credit Union, DUCA Credit Union, Ontario Civil Service Credit Union, Ukrainian Credit Union<\/strong>\u00a0and our marketing firm,\u00a0<strong>Palmer Marketing<\/strong>, to review ideas and create a new campaign for 2014. The group, like all Exchange Participants, clearly understood the importance of ATM access to cardholders. With thousands of ATMs to choose from, whether travelling to work, class or to the market,\u00a0<em><strong>We\u2019re On Your Way!<\/strong><\/em><\/p>\n<p>Newly created radio ads with this new messaging are already airing on many radio stations across the country and in January we will be unveiling our new campaign featuring posters, eStatement and website visuals, Take Ones and cardholder giveaways. Watch for a\u00a0<strong><em>Save The Date<\/em><\/strong>\u00a0email in December for the January national unveiling webinar!<\/p>\n<hr \/>\n<h3>ON AIR FROM NEWFOUNDLAND TO<br \/>\nBRITISH COLUMBIA<\/h3>\n<p><strong>THE EXCHANGE\u00ae<\/strong>\u00a0Network is once again on radio stations across the country. We developed three brand new spots that give listeners a \u201csneak peek\u201d at our newly developed national campaign that will be rolling out in January 2014. Tune in to one of the stations below to listen to our new ads or you can find them in the FI area<br \/>\nof our website.<\/p>\n<table>\n<tbody>\n<tr>\n<td><strong>Northern, BC<\/strong><\/td>\n<td><\/td>\n<td>CFNR FM \u2013 classic rock broadcasting<br \/>\nto 50 communities in Northern BC<\/td>\n<\/tr>\n<tr>\n<td><strong>Prince George, BC<\/strong><\/td>\n<td><\/td>\n<td>CKKN FM \u2013 101.3 FM The River<br \/>\n&amp; 99.3 The Drive<\/td>\n<\/tr>\n<tr>\n<td><strong>Vancouver, BC<\/strong><\/td>\n<td><\/td>\n<td>CJJR FM \u2013 JR 93.7 \u2013 new country<\/td>\n<\/tr>\n<tr>\n<td><strong>Kelowna, BC<\/strong><\/td>\n<td><\/td>\n<td>CKLZ FM \u2013 Power 104 rock<\/td>\n<\/tr>\n<tr>\n<td><strong>Kamloops, BC<\/strong><\/td>\n<td><\/td>\n<td>CKBZ FM \u2013 B100 \u2013 Hot AC<\/td>\n<\/tr>\n<tr>\n<td><strong>Whistler, BC<\/strong><\/td>\n<td><\/td>\n<td>101.5 Whistler FM<\/td>\n<\/tr>\n<tr>\n<td><strong>Victoria, BC<\/strong><\/td>\n<td><\/td>\n<td>CKBZ FM \u2013 The Zone 91.3<br \/>\n\u2013 modern rock<\/td>\n<\/tr>\n<tr>\n<td><strong>London, ON<\/strong><\/td>\n<td><\/td>\n<td>CKLO FM \u2013 Free FM<\/td>\n<\/tr>\n<tr>\n<td><strong>Windsor, ON<\/strong><\/td>\n<td><\/td>\n<td>CIMXFM &#8211; 89X alternative rock<\/td>\n<\/tr>\n<tr>\n<td><strong>Toronto, ON<\/strong><\/td>\n<td><\/td>\n<td>Z103.5 \u2013 contemporary hit radio<\/td>\n<\/tr>\n<tr>\n<td><strong>Hamilton, ON<\/strong><\/td>\n<td><\/td>\n<td>CHKX FM \u2013 94.7 new country<\/td>\n<\/tr>\n<tr>\n<td><strong>Ottawa, ON<\/strong><\/td>\n<td><\/td>\n<td>CISS FM \u2013 105.3 Kiss FM<\/td>\n<\/tr>\n<tr>\n<td><strong>Halifax, NS<\/strong><\/td>\n<td><\/td>\n<td>CKHY FM &#8211; Live 105 modern rock<\/td>\n<\/tr>\n<tr>\n<td><strong>Moncton, NB<\/strong><\/td>\n<td><\/td>\n<td>CKCW \u2013 K94.5 contemporary hit radio<\/td>\n<\/tr>\n<tr>\n<td><strong>Charlottetown, PEI<\/strong><\/td>\n<td><\/td>\n<td>CFCY FM \u2013 95.1 Country &amp; CHLQ<br \/>\nFM &#8211; Q93 mainstream rock<\/td>\n<\/tr>\n<tr>\n<td><strong>St. John&#8217;s, NFLD<\/strong><\/td>\n<td><\/td>\n<td>CHOZ FM \u2013 OZ FM Hot AC<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr \/>\n<h3>SEASON&#8217;S GREETINGS<\/h3>\n<p><strong><em>2013 marked 30 years in providing your cardholders with a surcharge-free ATM network saving Canadians millions of dollars in needless surcharges each year. As this important milestone comes to a close we would like to thank you for your continued support and commitment of our unique network. On behalf of FICANEX Services Board and Staff, we would like to wish you a safe and happy holiday season and a prosperous New Year.<\/em><\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.ficanex.ca\/Ficanex\/media\/Ficanex\/Newsletter%20PDF\/image8.jpg\" alt=\"\" width=\"239\" height=\"206\" \/><\/p>\n<\/div><\/section><\/div><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[],"class_list":["post-281","post","type-post","status-publish","format-standard","hentry","category-member-newsletters"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>December 2013 - Ficanex<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ficanex.ca\/fr\/blog\/2013\/12\/01\/december-2013\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.ficanex.ca\/blog\/2013\/12\/01\/december-2013\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.ficanex.ca\/blog\/2013\/12\/01\/december-2013\/\"},\"author\":{\"name\":\"Ficanex\",\"@id\":\"https:\/\/www.ficanex.ca\/#\/schema\/person\/8311b925c2a4a2327e65c61c6764ef97\"},\"headline\":\"December 2013\",\"datePublished\":\"2013-12-01T16:01:09+00:00\",\"dateModified\":\"2023-11-27T23:05:41+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.ficanex.ca\/blog\/2013\/12\/01\/december-2013\/\"},\"wordCount\":2663,\"image\":{\"@id\":\"https:\/\/www.ficanex.ca\/blog\/2013\/12\/01\/december-2013\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.ficanex.ca\/Ficanex\/media\/Ficanex\/Newsletter%20PDF\/image1.jpg\",\"articleSection\":[\"Member Newsletters\"],\"inLanguage\":\"fr-CA\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.ficanex.ca\/blog\/2013\/12\/01\/december-2013\/\",\"url\":\"https:\/\/www.ficanex.ca\/blog\/2013\/12\/01\/december-2013\/\",\"name\":\"December 2013 - 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