About tunl.chat | Ficanex Group

An innovative solution for better customer service.

Don’t keep your customers waiting any longer. Specifically designed for financial institutions, tunl.chat makes it easy for your customer service team to solve inquiries instantly, with an AI-powered chatbot.

Trade long wait times for instant assistance.

Help your customers 24/7, no matter where they are. With our chatbot, there’s no need to extend support hours or add new agents. tunl.chat provides assistance automatically across your digital channels.

Advanced? Yes.
Complicated? Absolutely not.

Our AI-powered platform couldn’t be easier to use – or easier to maintain – since it doesn’t require any code or developers. Once setup is complete, your support team can create authentic dialogue with speed and ease to ensure tunl.chat always answers the right questions.

Turn automatic replies into automatic results.

tunl.chat points your customers to product solutions that are personalized to them (like new accounts or credit cards), helping you generate sales leads for your internal teams. It also answers everyday financial questions, freeing up your CSRs to connect on high-value inquiries that could use that human touch.

Go beyond FAQs.

tunl.chat is no ordinary chatbot. It adds a human element to every conversation by analyzing your customers’ questions, understanding their intent and providing them with the information they want and need. Plus, the chatbot can be designed to match your brand’s look, feel and tone so that it fits perfectly within your existing channel strategy.

Let’s talk tunl.chat.

Get in touch with us to learn how you can be more responsive to your customer needs.