Member Newsletters

Current Issue: August 2013


Nicole CapponPlease join us in welcoming our newest team member, Nicole Cappon. Nicole has a wealth of experience in financial services through her six years employment within the BC Credit Union system. She also has experience in ATM networking which is valuable in her role as our new Network Administrative Assistant. “I’m very excited to be part of the FICANEX team and look forward to speaking with many of you in the future” says Nicole.

On a personal note Nicole loves to snowboard in the winters and attempts to play golf in the summers.


SpotlightEight years ago Mt. Lehman Credit Union developed an in-house software product,MemberNote, that sends a text message and/or an email whenever the account holder uses their debit card. The newest version (MemberNote3) sends similar messages when almost anything happens on the member account. This is the most robust alert system available anywhere and they occur in real time. MemberNote3 uses a ‘push’ technology which sends the message immediately. “We believe this is a huge factor when using alerts and is one of the main reasons we are a leader in this field. And before we forget, the service is free. There is no charge from us.” says Gene Blishen, General Manager.

Just a few of the “alert” types include:

  • Your telephone banking or internet banking Personal Access Code (PAC) is changed
  • When a balance inquiry is made at an ATM
  • Electronic credits/payroll is deposited
  • ATM withdrawals, deposits, transfers or balance inquiries and any other type of deposit is made to your account
  • A cheque or pre-authorized debit has been transacted on your account
  • Bill payments, transfers, point of sale or any other type of debit has been transacted on your account
  • Notification or important incidents such as the interruption/restoration of MemberCard services and other special events like our BBQ’s and the AGM
  • Reminds you near the date that your safety deposit box fee is due

And there are many more alerts the Member can choose to receive but here at THE EXCHANGE® Network by far our favourite is an alert when a surcharge is paid by the cardholder with the message “You could have saved the surcharge. Get THE EXCHANGE® ATM Locator App to find surcharge-free ATMs or visit the website at:

Way to go Mt. Lehman Credit Union – where being small is really beautiful!


On June 18th we welcomed our newest Member to the network, Korea Exchange Bank of Canada. Korea Exchange Bank of Canada has 10 ATMs located in Burnaby, Coquitlam and Vancouver, BC; Calgary, AB; Mississauga, Thornhill and Toronto, ON.
Welcome aboard!


JJune 2013 marks our network’s 6 month milestone with impressive results year to date. Canadian Exchange cardholders performed over 5.1 million transactions in Canada during the first 6 months of the year. This represented a 4% increase over the same time period last year and is on target to surpass the 10 million transaction mark for the year. So what does this mean to cardholders and our Financial Institutions?

  • In the first 6 months you saved Canadian cardholders in excess of $8 million in needless surcharge fees and that goes a long way in cardholder on-boarding and retention activities.
  • You saved over $1.5 million in combined issuer interchange expenses by paying Exchange interchange fees rather than Interac interchange fees. And that directly affects your bottom line and is something to celebrate!

South of the border was no surprise with ACCEL® POS transactions of just over 1 million during the first 6 months representing an astounding 26% increase over the same period last year. Canadians love the ACCEL® Network just as much as they love to shop; and we know you love it too with revenue of approximately $.30 on each transaction performed. Revenue for providing a service we think is “a good thing”!


June 2013 marked another successful year with THE EXCHANGE® Network’s Annual Employee Contest. We once again received a record breaking number of entries with almost 4,200 employees
entering the contest over the
three week period.

Our annual contest is aimed to increase knowledge and excitement of our unique network and is great for new employees of your organization or as a refresher for seasoned ones. We hope that the questions were relevant to you as you strive to provide superior service to your cardholders.

Thanks to everyone who entered and made this contest, once again, a great success. Congratulations goes out to the lucky winners as follows:

Week 1 – $200 cash prize
Dayna Erin Ford – First Ontario Credit Union, Ancaster, ON
Doug McGillivray – Grand Forks Credit Union, Grand Forks, BC
Karey Adams – Libro Financial Group Stratroy, ON

Week 2 – $300 cash prize
Jenny Lin – G & F Financial Group, Burnaby, BC
June Cossar – Hald-Nor Credit Union, Caledonia, ON
Sara Kennedy – Newfoundland & Labrador CU, St. John’s, NL

Week 3 – $500 cash prize
Alexa Chambers – Peterborough Community CU, Peterborough, ON
Barb Vincent – Member Savings Credit Union, Toronto, ON
Susan Eileen Cooper – First Credit Union, Powell River, BC


Picture 1: Barb Vincent from Member Savings Credit Union a week 3 winner accepting her $500 prize.

Picture 2: Beth Bruesh, CEO of Peterborough Community
Credit Union, presents week 3 winner, Alexa Chambers with
her $500 prize.
And for the first time we created a contest specific to our Financial Institutions. We all know the importance of promoting our ATM Locator App for smart phones and
tablets to ensure cardholders don’t pay needless surcharges, so we decided to raffle off 10 Branded Smart Phone Apps to
help in your efforts.

The Branded App is a great way to promote your Financial Institution’s brand while giving your cardholders the perfect tool to use no matter where they may be in Canada.

The winners will choose to Brand either the iPhone, Android, Windows or Blackberry device with a prize value of $2,500. And with the Branded app comes a monthly download report
so you can see the number of downloads specific to your Financial Institution.

Thanks to everyone that entered the contest which ended July 31st and the 10 lucky winners are

  1. Beau Bear Credit Union
  2. Coastal Community Credit Union
  3. Community First Credit Union
  4. East Kootenay Community Credit Union
  5. Estonia Credit Union
  6. Fort Erie Community Credit Union
  7. Mainstreet Credit Union
  8. Ontario Civil Service Credit Union
  9. Osoyoos Credit Union
  10. Sydney Credit Union


Members of the FICANEX Services team will be attending the following upcoming conferences and trade shows. These
events give us a great opportunity to meet with our valued Exchange Participants that also attend. We hope to see you
there to discuss current activities and answer any questions you may have.

September 15th – 17th, 2013:
CUMA (Ontario) Conference, Montreal, Quebec

October 25th, 2013:
League Data Regional Meeting, St. John’s, Newfoundland

November 13th – 15th, 2013:
Central 1 Fall Conference, Toronto, Ontario|


A few years back Ficanex Services rolled out THE EXCHANGE® Network ATM Locator App for smart phones as we knew this was a critical tool in ensuring cardholders could always find the closest surcharge free ATM at their finger tips. With tremendous adoption we have expanded the apps to now include tablets, not to mention our
custom point of interest
file for GPS devices!

We haven’t stopped there. NEW to all the apps is SHARE functionally. Your cardholders’ love these apps so it just made sense to give them the option, right from their home screen, to SHARE the APP with their family and friends via email, Facebook or twitter. Just add a little functionality and watch our app grow and multiply! Make sure to check it out and SHARE!


THE EXCHANGE® Network of ATMs has now surpassed 2,500 ATMs coast to coast. We can now proudly say our network of ATMs is larger than both ScotiaBank and Bank of Montreal! This represents an increase of over 100 ATMs in just one year. We look forward to continued increases as we bring on new Participants and add new ATMs to the network with our ATM Partner Program. If your Financial Institution is interested in promoting your brand in your local community with an off-site, cash only ATM but don’t want the cost and effort associated with it, contact us for details on how our ATM Partner Program might be the right fit for you!